Privacy Policy

Last updated: July 30, 2026

Bitter Sweet Herbals operates this online store and website, including all related information, content, features, products, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact information

This may include your name, email address, telephone number, billing address, shipping address, and other information you provide.

Order and transaction information

This may include the products you view or purchase, order history, transaction details, shipping information, payment status, returns, refunds, and communications concerning your order.

Payment information is processed through Shopify and authorized payment providers. Bitter Sweet Herbals generally does not receive or store complete credit or debit card numbers.

Account information

When applicable, this may include your username, password, saved addresses, account preferences, and purchase history.

Customer-service information

We collect information that you provide when you contact us, submit a form, ask a question, request assistance, or communicate with us about an order or product.

Please do not submit confidential medical records or sensitive health information through our contact forms or email.

Device and website-usage information

We may automatically collect information such as your IP address, browser type, device type, operating system, pages visited, products viewed, referring website, approximate location, and how you interact with our website.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Operate and secure the website
• Remember your preferences and shopping cart
• Process orders and account activity
• Understand how customers use the store
• Measure website and advertising performance
• Prevent fraud and misuse
• Provide relevant advertising where permitted